Electric vehicles (EVs) are transforming how we drive, paving the way for a cleaner, more sustainable future. However, with this new way of driving comes new types of roadside issues requiring unique types of solutions. In fact, EVs are 25% more likely to need a tow than their traditional gas-powered counterparts. That's why it's crucial for EV owners to not only have roadside assistance coverage included in their auto insurance policies, but to ensure their coverage includes EV-specific benefits. Here's what you should look for in your roadside plan to have full peace of mind as an EV driver.
From Battery Jump to Battery Charge: EV-Specific Roadside Assistance Needs
Here are the type of unique roadside challenges EV drivers face:
- Flat Tires With No Spare: Electric vehicles can be up to 50% heavier than gas-powered cars due to the weight of the battery, putting extra stress on tires and increasing the likelihood of flats. To decrease vehicle weight, many EVs do not come equipped with a spare tire. Roadside assistance can bring the proper spare and repair the issue onsite. If they do not have the proper spare, they can tow your EV to the nearest service center.
- Running Out of Charge: This is the EV driver's biggest fear. Running out of charge before reaching a charging station certainly can (and has) happened. Roadside assistance can tow your EV to the nearest charging station, or even better, offer mobile charging services where a technician brings a portable charger to you. This "range rescue" can be a lifesaver.
- Battery Issues: EV batteries are complex and can sometimes malfunction. Roadside assistance can help diagnose battery problems and, if necessary, tow your vehicle to a qualified EV service center. They may also be able to offer guidance on dealing with specific battery-related error messages.
- Charging Cable Complications: Problems with your charging cable, whether it's damaged or malfunctioning, can leave you stranded. Roadside assistance may be able to provide a replacement cable or offer troubleshooting assistance to get you back on the road.
- Software Glitches: EVs rely heavily on software, and occasional glitches can cause problems. While roadside assistance technicians may not be able to fix complex software issues on the spot, they can often provide guidance and arrange for your vehicle to be towed to a dealership for expert attention.
No Shocking Surprises (on the Road): EV Roadside Must-Haves
Here's a breakdown of the key benefits you should look for in your roadside coverage:
- Vetted Service Providers: Ensure your program is working with knowledgeable service providers who are well versed with handling roadside issues for EVs–including having the correct equipment and expertise for each job.
- Towing to the Nearest Charging Station and Service Station: As mentioned above, this is paramount. Ensure the plan covers towing to the nearest service station in the event of a flat tire, software glitch, or battery issue. Additionally, ensure towing to the nearest charging station is also included if mobile charging services are unavailable.
- Tire On-Demand: You can simplify your no-spare-tire experience as an EV owner by having a roadside plan that can bring you either a spare or actual new tire on site. This reduces the need for a tow, saving time and increasing convenience.
- Mobile Charging Services: This is an incredibly valuable service, since it might be faster or more convenient to charge on site rather than having your vehicle towed to a charging station. Having a technician arrive with a portable charger can be a lifesaver.
- Alternative Transportation: If your EV needs to be towed, this service provides a temporary means of transportation such as a rideshare service or rental car while your vehicle is being repaired.
- Digital Fixes: Ask if your coverage has support to resolve software or tech issues remotely with guided step-by-step solutions.
- Battery Support: Look for coverage that specifically addresses EV battery issues, including diagnostics and towing to specialized EV service centers.
- Charging Cable Assistance: Coverage for charging cable issues, including replacement or troubleshooting support.
- 24/7 Availability: Breakdowns don't happen on a schedule, so round-the-clock availability is essential.
- Fast Response Times: When you're stranded, you need help quickly. Check the plan's average response times.
Zap Those Roadside Worries: 3 Ways to Stay Safe, Charged, and Moving
1 in 2 drivers experience a roadside event every 12 months. For EV drivers, those odds are increased. When roadside happens, make sure you’re properly prepared so your bump in the road turns back into a smooth ride. Here are 3 ways to obtain roadside coverage.
- Check for coverage: Chances are, you most likely already have roadside coverage included in your auto insurance policy or new vehicle warranty. Call your agent, dealer, or check your policy/warranty online to confirm if roadside is included in your benefits.
- Understand your coverage: Learn more about what your roadside coverage entails–specifically in regards to the EV services listed above. It’s equally important to know what your coverage limitations are, if any. Understanding these nuances will let you know what to expect mentally and financially.
- Know the best way to request help: In today’s digital age, the fastest and most convenient way to request roadside assistance is through your carrier’s mobile app. Download the app, set up your user account, and familiarize yourself with how to request help so you’re proactively prepared for your next roadside event.
Get Charged Up For Peace of Mind
Ensuring you have a comprehensive roadside assistance plan for your EV is not only a financial investment, but a physical and mental one. Knowing that help is readily available no matter what challenges you encounter on the road allows you to fully enjoy the benefits of EVs. Don't let range anxiety or other EV-specific issues hold you back. Understand how to access your coverage and hit the road with confidence.
