Effective Date: October 1, 2024
This Privacy Policy describes the practices regarding the collection, use, sharing, and protection of your personal information for the website located at http://www.myroadhelp.com (the “Website”). This Privacy Policy also tells you about the rights and choices you have with respect to your personal information, how you can assert those rights, and how you can contact us to get answers to your questions. This Website is maintained and operated by CCVSC, Inc. (“Company”). References herein and throughout the Website to “we”, “our” or “us” refer to Company.
Please note that our privacy practices are subject to the applicable laws of the regions in which we operate. Accordingly, some additional State-specific terms will only apply to individuals in those locations, or as required by applicable laws.
BY USING OR ACCESSING THE WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR POLICIES OR PRACTICES, YOU SHOULD NOT USE OR ACCESS THE WEBSITE OR PROVIDE US WITH ANY PERSONAL INFORMATION.
The following links will take you directly to the corresponding sections of this Privacy Policy:
- Personal Information We Collect from You
- How We Collect Your Personal Information
- How We Use Your Personal Information
- How We Disclose or Share Your Personal Information
- Links to Other Sites and Social Media Website
- Interest-based Advertising
- How We Protect Your Personal Information
- Data Retention
- Your Choices
- U.S. State Privacy Rights
- California Privacy Rights
- Nevada Privacy Rights
- Additional U.S. State Privacy Rights
- Cross-Border Data Transfers
- Children’s Privacy
- Changes to This Policy
- Contacting Us
PERSONAL INFORMATION WE COLLECT FROM YOU
We use the term “personal information” – also called “personal data” in the laws of some jurisdictions – to refer to information that reasonably identifies, relates to, describes, or can be associated with you. Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered personal information.
The following are the categories and types of personal information that we may collect from or about you, depending on how you interact with the Website:
- Identifiers and contact information, such as your real name and email address;
- Device and online identifiers and related information, including internet protocol (IP) address, mobile ad identifiers, data collected from cookies, beacons, and pixel tags, and similar unique identifiers;
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website, application, mobile app, or advertisement; and
- Any other personal information that you voluntarily provide us.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Personal Information You Provide
We collect personal information that you provide to us directly. This may include, but is not limited to:
- Information you provide when you contact us via the Website, or subscribe to receive marketing communications, newsletters or other communications from us.
- Your responses to surveys that you choose to complete for us; or
- Any other information that you provide us through the Website, or through other forms of electronic communication.
Personal Information We Collect Automatically
When you visit our Website, open or click on emails we send you, or interact with our advertisements, we or third parties we work with may automatically collect certain information using technologies such as cookies and other tracking technologies described below.
- Cookies and Similar Technology: "Cookies" are pieces of information that may be placed on your computer by a website for the purpose of collecting data to facilitate and enhance your communication and interaction with that website. Such data may include, for example, the address of the websites you visited before and after you visited our Website, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Website you visited and what links you clicked on, the region where your device is located, and geographic information based on your IP data. We may store some information on your device or device hard drive as a cookie or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Website. We may also use cookies to customize your visit to the Website and for other purposes to make your visit more convenient or to enable us to enhance the Website.
- Clickstream Data: As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the Website. We may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website, and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Website and our services.
- Analytics: We may work with various third-party vendors who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Website. One such provider is Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyze how users use the Website. The information generated by these cookies about your use (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on activity for its staff, and providing other Websites relating to web page activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings in your browser. By using the Website and accepting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the currently available opt-outs for Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.
- Social Media Platforms and Networks: If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks such as Instagram, Facebook, and YouTube, in connection with our Website, we may collect information that you share with us on social media or that such platforms share with us. Please review the privacy policies and settings of the social media platforms and networks that you use for more information about their privacy practices.
HOW WE USE YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
- To communicate with you, which may include responding to your direct inquiries, requests, issues, or adding you to our mailing lists and sending you emails from time to time;
- To provide our products and services, which may include managing your subscription and delivering content and product and service offerings relevant to your interests;
- For marketing and promotional purposes, which may include marketing our goods and services, or goods and services of those of our affiliates, business partners, and other third parties, and providing you advertising for products and services that may be of interest to you;
- For analytics and personalization, which may include:
- Identifying trends and making inferences about you and your interactions with us or our affiliates or our business partners;
- Conducting research and analytics to improve our service offerings or those of our affiliates and business partners;
- Understanding how you interact with our Website, advertisements, and communications with you to determine which of our products or services are the most popular, and to improve our services and marketing campaigns;
- Personalizing your experience to save you time when you visit our Website, and to customize the marketing and advertising that we show you;
- Better understanding our customers’ needs;
- Providing personalized recommendations about our products and services;
- For security and fraud prevention, which may include:
- Helping maintain the safety, security, and integrity of our Website, databases and other technology assets, and business;
- Internal research; technological development and demonstration; and improving, upgrading, or enhancing our Website;
- Detecting security incidents; protecting against malicious, deceptive, fraudulent, or illegal activity; and prosecuting those responsible for that activity;
- Investigating suspected fraud, harassment, or other violations of any law, rule, or regulation, or the policies for our Website;
- To comply with legal obligations, which may include:
- Compliance with legal or regulatory obligations, establishing or exercising our rights, and to defending against a legal claim;
- Responding to law enforcement requests and as required by applicable law, court order, legal process, or governmental regulation;
- Acting in connection with a bankruptcy proceeding or the sale, merger, or change of control of Agero;
- To support core business functions, which may include:
- Maintaining records related to business process management, loss and fraud prevention, and to collect amounts owing to us;
- Providing and maintaining the functionality of our Website, including identifying and repairing errors or problems; and
- For any additional purposes that you specifically consent to.
We reserve the right to develop and derive aggregate data (meaning information that relates to a group or category of individuals, from which individual identities have been removed) from personal information in order to enhance and maintain the Website, and such aggregate data will be treated as non-personal information.
HOW WE DISCLOSE OR SHARE YOUR INFORMATION
In addition to using your personal information ourselves for the reasons stated above (and as otherwise mentioned in this Privacy Policy), we may disclose your personal information to the following category of third parties in the following instances:
- Service Providers: We may share your personal information with third-party service providers who may use your information to provide us with services. These service providers may have access to personal information that is necessary to perform their functions, but they are only permitted to do so in connection with performing services for us. They are not authorized by us to use the information for their own benefit.
- Corporate Affiliates: We may share personal information with our corporate affiliates and subsidiaries, who process personal information on our behalf, where necessary to provide a product or service that you have requested, or in other circumstances with your consent or as permitted or required by law.
- Business and Advertising Partners: We may share your personal information with third parties who partner with us to promote products and services, provide marketing and advertisements, conduct data analytics, or use the data for other commercial purposes. We do not control how these third parties use and share your personal information once they receive it. You will need to contact such third parties directly for information about their privacy practices or to exercise any rights you may have (including if you would like to opt-out of marketing messages).
- Legal Compliance and to Defend Our Rights: We may disclose personal information and other information as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our Terms of Use; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
- Business Transfers: We may share your personal information and other information with third parties in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the assets of Agero, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which the assets transferred may include information about the users of our Website.
- Non-Personal Information: We may share non-personal information with unaffiliated third parties, such as business and advertising partners, manufacturers, distributors, and retailers, to improve and enhance your experience using the Website, and for our own market research activities. We publicly commit to maintain and use the information in de-identified or aggregate form, and not to attempt to re-identify the information.
Please note that if you specifically consent to additional uses of your personal information, we may use your personal information in a manner consistent with that consent.
LINKS TO OTHER SITES AND SOCIAL MEDIA WEBSITE
We may create links to other websites that we think may be of interest to you, such as providers of various products and services. We may also provide links that allow you to send or forward a post from our Website through or to third-party social media sites. We do not endorse any other websites, providers, or services by providing such links, and this Privacy Policy applies only to your use of our Website. We are not responsible for the privacy policies of any websites and services we link to on our Website, and you should read the privacy policies of each site you visit to determine what data that site may collect about you.
The Website may also integrate with social media services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Website, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.
You should be aware that any personal information which you voluntarily include and transmit online in a publicly accessible blog, forum, social network, or otherwise may be viewed and used by others. By using such features, you assume the risk that the personal information provided by you may be viewed and used by third parties.
INTEREST BASED ADVERTISING
Targeted Advertising / Behavioral Advertising: We may ourselves, or with third-party vendors, use your information to deliver targeted advertising to you when you visit our Website or other websites. Cookies, clickstream data, and other similar technologies described below may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising, sometimes called “targeted advertising,” “behavioral advertising,” or “cross-context behavioral advertising,” enables us and our vendors to know about your interests in connection with the delivery of a specific ad. We believe that such advertising is helpful because it allows you to see advertisements that are relevant to your interests.
If you would like to opt out of these interest-based advertisements, please follow the opt-out process described in the section titled Your Choices below.
HOW WE PROTECT YOUR PERSONAL INFORMATION
The information we collect is stored within our databases on cloud-based servers (we may elect at any time to transfer to servers stored within our facilities), with the use of standard, industry-wide, commercially reasonable security practices designed to help us protect your information. While such security standards are used, please understand that no data transmissions over the Internet can be guaranteed to be 100% secure due to the inherent risks of data transmission over the Internet. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over wireless communication, and any information you transmit to us you do at your own risk.
If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us at info@myroadhelp.com.
DATA RETENTION
We will retain your personal information as needed to fulfill the purpose for which it is collected , and for a reasonable time thereafter or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use anonymous or aggregate data, or any other data that constitutes non-personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.
YOUR CHOICES
Consistent with applicable law, you may exercise the choices described in this section regarding your personal information and communications from us. You may also have certain additional rights available depending on laws in your state or country of residence, as described further below in the Privacy Policy.
- Opting Out of Messages or Website: We may send you marketing messages via email. If you receive a marketing message from us, you may unsubscribe from future messages in accordance with our standard unsubscribe process, such as by using the unsubscribe link included in an email. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of our Website may no longer be available to you.
- Cookies and Tracking Technologies: If you would like to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our Website or some of its functionality may be affected.
Note that cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your device browser, that opt-out will not be effective on your mobile device. Be advised that cookie-based opt-outs are not effective on some mobile Websites.
Below we list the different types of cookies we may use through the website.
Meta-Specific Cookies for Facebook and Instagram
Browser Cookie Controls
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. These controls vary by browser, and manufacturers may change both the settings they make available and how they work at any time. You may find additional information about the controls offered by popular browsers at the links below:
Some browsers have a Do Not Track (“DNT”) feature that lets users signal to websites that they do not want to have their online activities tracked. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Interest-Based Advertising: You may opt out of receiving targeted ads from certain data and advertising partners that participate in certain industry self-regulatory programs. The Digital Advertising Alliance (“DAA”) provides a website at www.aboutads.info/consumers with information about how to opt out of targeted advertising from some or all of the DAA’s participating companies. Please note that by opting out, you will continue to see generic advertising that is not tailored to your specific interests and activities.
For targeted advertisements delivered through mobile apps, users may opt out of certain ads or reset advertising identifiers via their device settings. To learn how to limit ad tracking or to reset the advertising identifier on your iOS and Android device, visit the following links:
iOS - https://support.apple.com/en-us/HT202074
Android - https://support.google.com/ads/answer/2662922?hl=en
You can also install the DAA’s AppChoices app on your device to opt out of targeted advertising by certain providers, and to select system-level advertising preferences on your device (such as “Limit Ad Tracking” on Apple devices, or “Opt-out of Interest-based ads” on Android devices).
Finally, to learn more from the Network Advertising Initiative (NAI) about how to opt out of targeted advertising on mobile devices, you can also visit the following link: https://thenai.org/opt-out/mobile-opt-out/.
US STATE PRIVACY RIGHTS
CALIFORNIA PRIVACY RIGHTS
In addition to the above rights, under California Civil Code Section 1798.83 (“Shine the Light”), California residents may have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of personal information, as defined under Shine the Light, such as name, email address, and mailing address, and the type of service provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please contact us by email at info@myroadhelp.com with the subject line “California Shine the Light”. If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at info@myroadhelp.com.
NEVADA PRIVACY RIGHTS
If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information that we have collected (or may collect) from you to data brokers or other third parties. You can exercise this right by emailing us at info@myroadhelp.com with the subject line “Nevada Do Not Sell Request.”
ADDITIONAL U.S. STATE PRIVACY RIGHTS
If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, Virginia, or another state with a similar data privacy law (collectively, “Covered States”), you may have specific rights regarding your personal information under the California Consumer Privacy Act, Colorado Privacy Act, Connecticut Data Privacy Act, Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Texas Data Privacy and Security Act, Utah Consumer Privacy Act, Virginia Consumer Data Protection Act, or similar laws in other U.S. states (collectively, "State Privacy Laws"). This section describes the rights that consumers of Covered States have and explains how to exercise those rights. To be clear, these rights are granted only to the extent that you are considered a consumer of Covered State and we are acting as a “controller” or “business” (as applicable) under State Privacy Laws with respect to your personal information.
The categories of personal data we process, our purposes for processing your personal information, the categories of personal information that we share with third parties, and the categories of third parties with whom we share it are set forth in the terms of the Privacy Policy above.
Information We Collect; How We Collect It; How We Use It: General information regarding our collection, use, and disclosure of personal information is set forth in the Privacy Policy above.
In the past 12 months, we have collected the categories of personal information described in the section of the Privacy Policy above titled Personal Information We Collect From You, and we have collected this information from the sources described in the section titled How We Collect Your Personal Information. Depending on your level of interaction with us, we may not have collected your personal information from all of the categories listed in the Privacy Policy above. We collect and use your personal information for the business or commercial purposes described in the section titled How We Use Your Personal Information, and retain it pursuant to the section titled Data Retention.
We may disclose each of (i) Identifiers and contact information, (ii) device information and unique identifiers, and (iii) internet or other electronic network activity information, for business or commercial purposes to third parties, which may include service providers who perform business services for us; and third parties, such as advertising networks, analytics and social media networks.
We do not collect any sensitive personal information from you within the scope of State Privacy Laws.
Rights to Your Information: In addition to the rights set forth in our Privacy Policy, State Privacy Laws may, depending on your state of residence, provide you with the following rights:
- Right to know. You may have the right to know whether we process your personal information and to access such personal information. You may also have the right to request that we disclose certain information to you about our collection, use, or disclosure of your personal information.
- Right to data portability. You may have the right to obtain a copy of your personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business without hindrance, where the processing is carried out by automated means.
- Right to delete. You may have the right to delete personal information that you have provided by or that we have obtained about you. Please note that we may deny such request if the requested deletion falls under an exception as set forth in the State Privacy Laws.
- Right to correct. You may have the right to correct inaccuracies in your personal information, taking into account the nature of the personal data and the purposes for which we process it.
- Right to opt out. You have the right to opt out of the processing of your personal information for purposes of: (i) targeted advertising; (ii) the sale of personal information; or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the latest date of the Privacy Policy:
- We process personal information or share it with third parties for the purposes of targeted advertising;
- We DO NOT sell your personal information in exchange for monetary or other valuable consideration; and
- We DO NOT engage in profiling decisions based on your personal data that produce legal or similarly significant effects concerning you.
- To our knowledge, we DO NOT sell or share the personal information of minors under 16 years of age.
If you wish to opt out of the processing of your personal information for any of the above purposes, or opt back in, please visit our Privacy Request Form web page.
- Right to nondiscrimination. You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights. Unless permitted by the State Privacy Laws, we will not:
- Deny you goods or services;
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
- Provide you a different level or quality of goods or services; or
- Suggest that you may receive a different price or rate for services or a different level or quality of services.
How to Exercise Your Rights; Verifying Your Identity: To exercise any of your privacy rights, or if you have any questions about your privacy rights, you may contact us by:
- Visiting the Privacy Request Form web page
- Emailing us at info@myroadhelp.com
- Calling us at 866-906-0214
After submitting a request, we will take steps to verify your identity in order for us to properly respond and confirm that it is not a fraudulent request. In order to verify your identity, we will ask, at a minimum, that you provide your name, email address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected personal information, we may contact you for more information, or we may not be able to meet your request.
Only you (or for California residents, an agent legally authorized to act on your behalf) may make a verifiable request related to your personal information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf. If you are making a request as the parent or legal guardian of a known child regarding the processing of that child’s personal data, we may ask you to submit reliable proof of your identity.
Response Time; Your Right to Appeal
We endeavor to respond to a verifiable privacy request within the timeframes required by applicable State Privacy Laws, and if we require more time, we will inform you of the reason and extension period. If we fail to comply with this timeline, you have the right to appeal our refusal to take action on a request within a reasonable period of time. You can exercise this right by contacting us in the “Contact Information” section below. If we cannot comply with a request the response we provide will explain the reasons we cannot comply with a request, if applicable.We may charge you a reasonable fee to cover administrative costs if your requests are manifestly unfounded, excessive, or repetitive.
If we decline to take action on a request that you have submitted, we will inform you of our reasons for doing so, and provide instructions for how to appeal the decision. Depending on your state of residence you may have the right to appeal within a reasonable period of time after you have received our decision. If you have this appeal right, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions within the timeframes required by applicable State Privacy Laws. If we deny your appeal, we will provide you with a method for contacting your state attorney general’s office to submit a complaint.
CROSS-BORDER DATA TRANSFERS
If you submit personal information to us, that information may be processed in a jurisdiction where privacy laws may be less stringent than those in your country of residence. By submitting your personal information to us, you agree to the transfer, storage, and processing of such information in foreign jurisdictions including, but not limited to, the United States. Be advised that we may be required to disclose your personal information in response to lawful requests by public authorities in the United States including to meet national security or law enforcement requirements.
CHILDREN'S PRIVACY
Our Website is intended for users ages 18 and over, and we do not knowingly collect personal information from children under the age of 16. When we become aware that personal information (or other information that is protected under applicable law) from a child under 16 has been collected, we will use all reasonable efforts to delete such information from our databases. If you believe we might have any personal information from or about a child under 16, please contact us at info@myroadhelp.com.
CHANGES TO THIS POLICY
We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time, provided that any such modifications will only be applied prospectively. We encourage you to periodically review the Website for the latest information on our privacy practices. Your continued use of the Website following the posting of any changes to this Privacy Policy means you accept such changes.
CONTACTING US
If you have any questions about our privacy or security practices, you can email us at info@myroadhelp.com, or call us toll free at 866-906-0214.
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